FAQs

What is the processing time for each order?

Since every item is carefully handcrafted by us, processing can take 1 to 3 weeks, depending on current order volume.

 

Can I request changes after placing an order?

If we haven’t started making your order yet, we’re happy to accommodate additional add-ons or small changes, but it is not guaranteed. 
Please contact us ASAP after placing your order at contact@mqjshops.com. 

 

What are the available phone sizes?

We currently carry iPhone cases only — from iPhone 11 to iPhone 16 Pro Max.

Looking for another phone size?

Reach out to us at contact@mqjshops.com, and we’ll be happy to order it for you! Just note that this will add 1–2 weeks on top of our regular processing time.

 

What materials are the phone cases/accessories made of?

All products are made with epoxy resin or UV resin, depending on the design.

 

How do I care for my phone case?

Handle with care — our cases are handcrafted and best treated gently. To delay yellowing of clear cases, avoid placing them under direct sunlight for extended periods. 

 

Will my product look exactly like the photo?

Not exactly — and that’s the beauty of it!

Each piece is handmade, which means no two are identical. Minor imperfections like tiny bubbles or light scratches are normal and part of the handcrafted charm.

 

Do you accept returns or exchanges?

We currently do not accept any form of returns or exchanges due to the handmade nature of the phone cases. For more information, please check out our refund policy page.

 

How long does shipping take?

Shipping time depends on your location (we ship from Placentia, CA). Domestic shipping takes about 2-6 days & international shipping takes about 1-2 weeks.

If you select expedited shipping, please note:
Expedited shipping begins after the processing time. USPS will speed up your package after it leaves our hands.

 

Do you take custom orders?

Yes, we do!

Feel free to contact us through:
📧 Email: contact@mqjshops.com
📷 Instagram DM: @MQJ_SHOPS